PREVIOUS QUESTION & ANSWER

Q :
A :

 ·         Question 1

2 out of 2 points

   

Correct

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company’s products and services.

     

Selected Answer:

True

     

·         Question 2

2 out of 2 points

   

Correct

At a factory, the transformation process is the physical change of raw materials and components into products.

     

Selected Answer:

True

     

·         Question 3

2 out of 2 points

   

Correct

An example of a “back room” operation for an airline company is loading luggage onto the airplane.

     

Selected Answer:

True

     

·         Question 4

2 out of 2 points

   

Correct

Today many corporate CEOs have come through the ranks of operations.

     

Selected Answer:

True

     

·         Question 5

2 out of 2 points

   

Correct

Marketing can meet the customer needs if they understand what operations can produce.

     

Selected Answer:

True

     

·         Question 6

2 out of 2 points

   

Correct

Operational efficiency is:

     

Selected Answer:

E. 

performing operations tasks well

     

·         Question 7

2 out of 2 points

   

Correct

The process of monitoring the external environment is called what?

     

Selected Answer:

E. 

environmental scanning

     

·         Question 8

2 out of 2 points

   

Correct

Which of the following would not be considered a core competency that a company might have?

     

Selected Answer:

B. 

an inefficient distribution system

     

·         Question 9

2 out of 2 points

   

Correct

If inputs increase by 30% and outputs decrease by 15%, what is the percentage change in productivity?

     

Selected Answer:

C. 

34.62% decrease

     

·         Question 10

2 out of 2 points

   

Correct

An airline has determined that its baggage handlers handle 12,000 bags when 3 baggage handlers are on shift. What is the baggage handler productivity?

     

Selected Answer:

B. 

4,000 bags/handler

     

·         Question 11

2 out of 2 points

   

Correct

Suppose that on Monday the cost of inputs sums to $1000, and the value of outputs sums to $4000.  For which of the following values on Tuesday would productivity increase?

     

Selected Answer:

C. 

inputs = $850, outputs = $3600

     

·         Question 12

2 out of 2 points

   

Correct

A manager has just replaced three workers with a machine that is cheaper to operate than the cost of the three replaced workers.  Output is expected to remain the same.  Which of the following is true?

     

Selected Answer:

D. 

multifactor productivity will increase

     

·         Question 13

2 out of 2 points

   

Correct

A machine shop produces metal brackets on two different machines.  Machine 1 can produce a bracket every 10 minutes.  Machine 2 can produce a bracket every 4 minutes.  What is the average productivity per machine?

     

Selected Answer:

C. 

10.5 brackets/hour

     

·         Question 14

2 out of 2 points

   

Correct

A company used to produce 300 units every day, but 20% of the units were defective.  After installing a new process, the defect rate has been reduced to 5%, while output has remained the same.  What is the percent increase in productivity due to installing the new process? 

     

Selected Answer:

D. 

18.75%

     

·         Question 15

2 out of 2 points

   

Correct

Which of the following is correct sequence for relating product design, process selection, and arrangement of equipment in the factory?

     

Selected Answer:

B. 

product design determines process selection which determines arrangement of equipment

     

·         Question 16

2 out of 2 points

   

Correct

Which type of process would be least likely to produce goods for inventory rather than for a specific customer request?

     

Selected Answer:

A. 

project

     

·         Question 17

2 out of 2 points

   

Correct

Buying a competitor’s new product and studying its design features by disassembling it and analyzing its parts and features is reverse engineering.

     

Selected Answer:

True

     

·         Question 18

2 out of 2 points

   

Correct

A common difference between intermittent and repetitive operations is degree of product standardization.

     

Selected Answer:

True

     

·         Question 19

2 out of 2 points

   

Correct

The make-to-stock product and service strategy has the shortest delivery lead time among the possible strategies, but the customer has no involvement in product design.

     

Selected Answer:

True

     

·         Question 20

2 out of 2 points

   

Correct

One advantage of robots is that they can perform delicately fine, small motor movements.

     

Selected Answer:

True

     

·         Question 21

2 out of 2 points

   

Correct

Using 3D printing, a solid object can be created from a software design with just a click of a button

     

Selected Answer:

True

     

·         Question 22

2 out of 2 points

   

Correct

Outsourcing instead of pursuing vertical integration is often a good strategic option for a firm using an intermittent operation.

     

Selected Answer:

True

     

·         Question 23

2 out of 2 points

   

Correct

Insourcing incurs an annual fixed cost of $500,000 and a variable cost of $60 per unit.  Outsourcing incurs an annual fixed cost of $750,000 and a variable cost of $20 per unit.  What is the indifference point between the two alternatives?

     

Selected Answer:

C. 

6250 units

     

·         Question 24

2 out of 2 points

   

Correct

Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale.  This is an example of what?

     

Selected Answer:

B. 

Postponement

     

·         Question 25

2 out of 2 points

   

Correct

Early supplier involvement refers to the involvement of critical suppliers for what?

     

Selected Answer:

E. 

New product design

     

·         Question 26

2 out of 2 points

   

Correct

Which type of technology provides “point-of-sale information?”

     

Selected Answer:

C. 

Barcode scanners

     

·         Question 27

2 out of 2 points

   

Correct

What type of warehouse is used for short-term storage, consolidation, and product mixing?

     

Selected Answer:

D. 

Distribution

     

·         Question 28

2 out of 2 points

   

Correct

Crossdocking allows the retailer to replace ______________ with information and coordination.

     

Selected Answer:

C. 

inventory

     

·         Question 29

2 out of 2 points

   

Correct

Crossdocking

     

Selected Answer:

E. 

eliminates the storage and order picking functions of a distribution warehouse while still performing its receiving and shipping functions

     

·         Question 30

2 out of 2 points

   

Correct

Which of the following is the term for “arranging the method of shipment for both incoming and outgoing products or material”?

     

Selected Answer:

D. 

Traffic management

     

·         Question 31

2 out of 2 points

   

Correct

One common definition of quality is conformance to specifications, which focuses on measuring how well the product or service meets targets and tolerances determined by its designers.

     

Selected Answer:

True

     

·         Question 32

2 out of 2 points

   

Correct

A quality circle is a team of volunteer production employees and their supervisors who meet regularly to solve quality problems.

     

Selected Answer:

True

     

·         Question 33

2 out of 2 points

   

Correct

A useful tool for translating customers’ everyday language into specific technical requirements is Quality Function Deployment.

     

Selected Answer:

True

     

·         Question 34

2 out of 2 points

   

Correct

In using Quality Function Deployment, conducting focus groups is one way to find out precisely what features customers want in the product.

     

Selected Answer:

True

     

·         Question 35

2 out of 2 points

   

Correct

The most important factor in the success or failure of TQM efforts is the genuineness of the organization’s commitment.

     

Selected Answer:

True

     

·         Question 36

2 out of 2 points

   

Correct

Quality Function Deployment (QFD) enhances communication between marketing, operations, and engineering functions.

     

Selected Answer:

True

     

·         Question 37

2 out of 2 points

   

Correct

For the standard normal distribution, how much confidence is provided within 2 standard deviations above and below the mean?

     

Selected Answer:

B. 

95.44%

     

·         Question 38

0 out of 2 points

   

Incorrect

What are the four most common control charts?

     

Selected Answer:

B. 

x-bar, R, p, OC

     

·         Question 39

2 out of 2 points

   

Correct

Upper and lower control limits are usually set at ± how many standard deviations from the mean?

     

Selected Answer:

D. 

3.0

     

·         Question 40

2 out of 2 points

   

Correct

What is the probability of a Type I error for a control chart with limits set at ± 3 standard deviations from the mean?

     

Selected Answer:

B. 

0.26%

     

·         Question 41

2 out of 2 points

   

Correct

By focusing on value-added processes, JIT is able to achieve high-volume production of high-quality, low-cost products.

     

Selected Answer:

True

     

·         Question 42

2 out of 2 points

   

Correct

Being able to keep costs low while changing the volume of production is an example of flexibility.

     

Selected Answer:

True

     

·         Question 43

2 out of 2 points

   

Correct

Bottom-round management includes consensus management by committees or teams.

     

Selected Answer:

True

     

·         Question 44

2 out of 2 points

   

Correct

JIT concepts that are applicable to service organizations include use of multifunction workers.

     

Selected Answer:

True

     

·         Question 45

2 out of 2 points

   

Correct

The challenge for service organizations is synchronizing their production with demand.

     

Selected Answer:

True

     

·         Question 46

2 out of 2 points

   

Correct

Undercapacity scheduling is the term that describes working with a schedule of seven hours of production and one hour of problem solving with teams.

     

Selected Answer:

True

     

·         Question 47

2 out of 2 points

   

Correct

Which forecasting method seeks to develop a consensus among a group of experts?

     

Selected Answer:

C. 

Delphi method

     

·         Question 48

2 out of 2 points

   

Correct

Which of the following forecasting methods is most likely to be implemented to change an existing quantitative forecast to account for a new competitor in the marketplace?

     

Selected Answer:

B. 

Executive opinion

     

·         Question 49

2 out of 2 points

   

Correct

A causal research model is based on the assumption that

     

Selected Answer:

C. 

the variable being forecast is related to other variables in the environment

     

·         Question 50

2 out of 2 points

   

Correct

Suppose that you are using the simple mean to make a forecast.  This period’s forecast was equal to 100 units, and it was based on 6 periods of demand.  This period’s actual demand was 86 units.  What is your forecast for next period?

     

Selected Answer:

A. 

98

     

 


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