· Question 1
2 out of 2 points

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company’s products and services. 


· Question 2
2 out of 2 points

At a factory, the transformation process is the physical change of raw materials and components into products. 


· Question 3
2 out of 2 points

An example of a “back room” operation for an airline company is loading luggage onto the airplane. 


· Question 4
2 out of 2 points

Today many corporate CEOs have come through the ranks of operations. 


· Question 5
2 out of 2 points

Marketing can meet the customer needs if they understand what operations can produce. 


· Question 6
2 out of 2 points

Operational efficiency is: 


· Question 7
2 out of 2 points

The process of monitoring the external environment is called what? 


· Question 8
2 out of 2 points

Which of the following would not be considered a core competency that a company might have? 


· Question 9
2 out of 2 points

If inputs increase by 30% and outputs decrease by 15%, what is the percentage change in productivity? 


· Question 10
2 out of 2 points

An airline has determined that its baggage handlers handle 12,000 bags when 3 baggage handlers are on shift. What is the baggage handler productivity? 


· Question 11
2 out of 2 points

Suppose that on Monday the cost of inputs sums to $1000, and the value of outputs sums to $4000. For which of the following values on Tuesday would productivity increase? 


· Question 12
2 out of 2 points

A manager has just replaced three workers with a machine that is cheaper to operate than the cost of the three replaced workers. Output is expected to remain the same. Which of the following is true? 


· Question 13
2 out of 2 points

A machine shop produces metal brackets on two different machines. Machine 1 can produce a bracket every 10 minutes. Machine 2 can produce a bracket every 4 minutes. What is the average productivity per machine? 


· Question 14
2 out of 2 points

A company used to produce 300 units every day, but 20% of the units were defective. After installing a new process, the defect rate has been reduced to 5%, while output has remained the same. What is the percent increase in productivity due to installing the new process? 


· Question 15
2 out of 2 points

Which of the following is correct sequence for relating product design, process selection, and arrangement of equipment in the factory? 


· Question 16
2 out of 2 points

Which type of process would be least likely to produce goods for inventory rather than for a specific customer request? 


· Question 17
2 out of 2 points

Buying a competitor’s new product and studying its design features by disassembling it and analyzing its parts and features is reverse engineering. 


· Question 18
2 out of 2 points

A common difference between intermittent and repetitive operations is degree of product standardization. 


· Question 19
2 out of 2 points

The maketostock product and service strategy has the shortest delivery lead time among the possible strategies, but the customer has no involvement in product design. 


· Question 20
2 out of 2 points

One advantage of robots is that they can perform delicately fine, small motor movements. 


· Question 21
2 out of 2 points

Using 3D printing, a solid object can be created from a software design with just a click of a button 


· Question 22
2 out of 2 points

Outsourcing instead of pursuing vertical integration is often a good strategic option for a firm using an intermittent operation. 


· Question 23
2 out of 2 points

Insourcing incurs an annual fixed cost of $500,000 and a variable cost of $60 per unit. Outsourcing incurs an annual fixed cost of $750,000 and a variable cost of $20 per unit. What is the indifference point between the two alternatives? 


· Question 24
2 out of 2 points

Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what? 


· Question 25
2 out of 2 points

Early supplier involvement refers to the involvement of critical suppliers for what? 


· Question 26
2 out of 2 points

Which type of technology provides “pointofsale information?” 


· Question 27
2 out of 2 points

What type of warehouse is used for shortterm storage, consolidation, and product mixing? 


· Question 28
2 out of 2 points

Crossdocking allows the retailer to replace ______________ with information and coordination. 


· Question 29
2 out of 2 points

Crossdocking 


· Question 30
2 out of 2 points

Which of the following is the term for “arranging the method of shipment for both incoming and outgoing products or material”? 


· Question 31
2 out of 2 points

One common definition of quality is conformance to specifications, which focuses on measuring how well the product or service meets targets and tolerances determined by its designers. 


· Question 32
2 out of 2 points

A quality circle is a team of volunteer production employees and their supervisors who meet regularly to solve quality problems. 


· Question 33
2 out of 2 points

A useful tool for translating customers’ everyday language into specific technical requirements is Quality Function Deployment. 


· Question 34
2 out of 2 points

In using Quality Function Deployment, conducting focus groups is one way to find out precisely what features customers want in the product. 


· Question 35
2 out of 2 points

The most important factor in the success or failure of TQM efforts is the genuineness of the organization’s commitment. 


· Question 36
2 out of 2 points

Quality Function Deployment (QFD) enhances communication between marketing, operations, and engineering functions. 


· Question 37
2 out of 2 points

For the standard normal distribution, how much confidence is provided within 2 standard deviations above and below the mean? 


· Question 38
0 out of 2 points

What are the four most common control charts? 


· Question 39
2 out of 2 points

Upper and lower control limits are usually set at ± how many standard deviations from the mean? 


· Question 40
2 out of 2 points

What is the probability of a Type I error for a control chart with limits set at ± 3 standard deviations from the mean? 


· Question 41
2 out of 2 points

By focusing on valueadded processes, JIT is able to achieve highvolume production of highquality, lowcost products. 


· Question 42
2 out of 2 points

Being able to keep costs low while changing the volume of production is an example of flexibility. 


· Question 43
2 out of 2 points

Bottomround management includes consensus management by committees or teams. 


· Question 44
2 out of 2 points

JIT concepts that are applicable to service organizations include use of multifunction workers. 


· Question 45
2 out of 2 points

The challenge for service organizations is synchronizing their production with demand. 


· Question 46
2 out of 2 points

Undercapacity scheduling is the term that describes working with a schedule of seven hours of production and one hour of problem solving with teams. 


· Question 47
2 out of 2 points

Which forecasting method seeks to develop a consensus among a group of experts? 


· Question 48
2 out of 2 points

Which of the following forecasting methods is most likely to be implemented to change an existing quantitative forecast to account for a new competitor in the marketplace? 


· Question 49
2 out of 2 points

A causal research model is based on the assumption that 


· Question 50
2 out of 2 points

Suppose that you are using the simple mean to make a forecast. This period’s forecast was equal to 100 units, and it was based on 6 periods of demand. This period’s actual demand was 86 units. What is your forecast for next period? 

